This Privacy Policy explains how Reservations PH ("Reservations PH," "we," "us," or "our") collects, uses, shares, and protects personal data when you browse, book, pay for, or manage a reservation through Demo Pickleball Club's booking page. The venue provides the service you book, and Reservations PH operates the booking technology. We handle personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC).
Who We Are
Reservations PH operates the booking page, checkout, and reservation-management technology. Demo Courts provides the venue or service you book, sets its booking rules, and handles reservation support. Each may use booking information for the responsibilities described in this policy. Contact details for the venue and Reservations PH are provided under Your Privacy Rights.
Who This Policy Covers
This policy applies to visitors and guests who use this public booking page, including people who browse, book without an account, choose to create or connect an account, or submit payment details. If you book for someone else, it also covers that person’s information used for the reservation.
This policy does not describe the separate privacy practices of sign-in or payment providers, or workplace accounts used by venue staff. Those services and accounts are covered by their own privacy notices.
Information We Handle
The information depends on the booking and payment method you choose. It can include:
- Contact details: your name and Philippine mobile number, plus an email address if you provide one.
- Booking details: venue and branch, selected service or court/resource, date and time, booking status, booking reference, and acceptance of the venue’s terms when requested.
- Payment details: the selected payment method, amount and status, plus payment proof or reference details when checkout asks you to submit them.
- Optional account details: the name and email address used for an account, basic profile details shared by a sign-in provider you choose, and bookings you choose to save to it.
- Session and security details used to keep the booking flow working and protect access to a private booking link.
How We Use Information
We use booking information to check availability, create and manage reservations, send booking messages, recover or open a private booking, provide check-in details, match payments to bookings, review payment proof, and protect the booking service from misuse.
Depending on the activity, processing is needed to provide the booking you request, follows a choice or consent where applicable, supports service security and operation, or meets a legal obligation.
Who Receives Information
Demo Courts and its authorized staff can access the booking and contact details needed to provide your reservation and handle payment review.
Reservations PH uses service providers for platform hosting, storage, transactional messages, security, and payment services. If you choose an online payment method, the selected payment provider processes the information needed for that payment under its own terms. Information may also be disclosed when required by law or to protect the service and its users.
Retention
Booking and account records are kept for the time needed to manage reservations, support payments, resolve disputes, and meet applicable record-keeping duties. The retention period depends on the record and the venue’s obligations.
Payment proof images are scheduled for deletion 90 days after a booking ends or is cancelled unless a dispute hold applies.
Security and Data Location
Access to booking records is scoped to the organization that manages the venue and its authorized users. Payment proof is stored as private booking information and is available through authorized review flows.
Hosting, storage, messaging, or payment providers may process data outside the Philippines depending on the provider and its configuration. Contact Reservations PH for current provider and processing-location details.
Your Privacy Rights
Under the Data Privacy Act of 2012, you may have rights to be informed, access or correct personal data, object to certain processing, request erasure or blocking, obtain a portable copy where applicable, seek damages, or file a complaint. These rights are subject to the conditions and limits provided by law.
For booking information held by Demo Courts, contact the venue using the details in the footer. For questions about Reservations PH, email hello@reservationsph.com. We may need to verify your identity before responding.
Bookings for Minors or Other People
If you book for someone else, provide only the information needed for the reservation and make sure you are allowed to share it. When a booking involves a minor, follow the venue’s guardian and consent requirements.
Updates and Contact
We may update this policy as the booking service changes. The date above shows when this version was published. For booking questions, contact the venue using the details in the footer. For a privacy question about Reservations PH, use the email link below.